{"componentChunkName":"component---src-templates-help-center-topic-js","path":"/help-center/chat-flow/","result":{"data":{"allDatoCmsTemplateHelpCenter":{"nodes":[{"id":"DatoCmsTemplateHelpCenter-62305897","slug":"direct-users-external-website-from-workflow/","indexable":true,"question":"Can I direct users to an external website from within a workflow?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null},"seo":{"title":"Build Automated Messaging with Clickatell Chat Flow","description":"Create automated messaging with Clickatell Chat Flow. Get step-by-step guides, tips and best practices to improve customer interactions."}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can. 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Remember to include instructions to your end-user so they understand what you expect from them when clicking out to the website provided."}]},{"type":"paragraph","children":[{"type":"span","value":"For more detailed instructions on how to set up this node type, refer to the "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/display-nodes/menu-nodes-external-link","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Chat Flow User Guide"}]},{"type":"span","value":"."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62305894","slug":"integrate-workflows-with-back-end-system/","indexable":true,"question":"Can I integrate Chat Flow workflows with my back-end system?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null},"seo":{"title":"Build Automated Messaging with Clickatell Chat Flow","description":"Create automated messaging with Clickatell Chat Flow. Get step-by-step guides, tips and best practices to improve customer interactions."}},"faqSubtopic":null,"body":{"blocks":[{"id":"YJMnSC2FS0CPqslKKeVQgA","model":{"apiKey":"image"}}],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Yes, you can go beyond chat and provide app-like functionality through API integration with your business systems, adding value to your customers through deep, personalized engagements."}]},{"type":"paragraph","children":[{"type":"span","value":"To utilize APIs within Chat Flow, you must first add them in the "},{"url":"https://guides.clickatell.com/flow/configuration/api-integration","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"API configuration section"}]},{"type":"span","value":" in Chat Flow. Once you've added an API endpoint in the integration section, it can be utilized across multiple flows."}]},{"type":"paragraph","children":[{"type":"span","value":"The "},{"url":"https://guides.clickatell.com/flow/action-nodes/action-nodes-api-integration","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"API Integration action node"}]},{"type":"span","value":" allows you to call an external API using HTTP. The API can be from a 3rd party organization or from within your own organization. An API Integration node can invoke an "},{"type":"span","marks":["strong"],"value":"HTTP GET, POST, PUT, or DELETE"},{"type":"span","value":" with headers, query parameters, and (in the case of POST) a request body."}]},{"type":"paragraph","children":[{"type":"span","value":"During onboarding, Clickatell will assist you in setting up the API integrations you require for your specific use case."}]},{"item":"YJMnSC2FS0CPqslKKeVQgA","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-is-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Flow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-channels-are-supported-on-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What channels are supported on Chat Flow?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62115892","slug":"obscure-sensitive-data-chat-flow/","indexable":true,"question":"Can I obscure sensitive data captured in Chat Flow?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null},"seo":{"title":"Build Automated Messaging with Clickatell Chat Flow","description":"Create automated messaging with Clickatell Chat Flow. Get step-by-step guides, tips and best practices to improve customer interactions."}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"You can enable the “Sensitive” toggle on a "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/input-nodes/menu-nodes-ask-for-input","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Request input"}]},{"type":"span","value":" node when asking the end-user for "},{"type":"span","marks":["strong"],"value":"sensitive "},{"type":"span","value":"information (e.g., a password) that you do not want to be visible in the chat. "}]},{"type":"paragraph","children":[{"type":"span","value":"If the “Sensitive” toggle is turned ON, the end-user is presented with a link when they arrive at this step in the workflow that takes them to a secured, external website hosted by Clickatell where they can enter the sensitive data. Once submitted, the end-user is returned to the channel to continue with the workflow."}]},{"type":"paragraph","children":[{"type":"span","value":"The information provided by the end-user in this step is masked in the Chat Flow logs and not visible within the channel (even to the end-user), and if the end-user is transferred to Chat Desk, the information the end-user entered is masked with asterisks."}]},{"type":"paragraph","children":[{"type":"span","value":" Note that the “Sensitive” toggle is turned "},{"type":"span","marks":["strong"],"value":"OFF "},{"type":"span","value":"by default. "}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more detailed information, see our dedicated "},{"url":"https://guides.clickatell.com/flow/user-facing-nodes/input-nodes/menu-nodes-ask-for-input","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"user guide"}]},{"type":"span","marks":["emphasis"],"value":"."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62876023","slug":"publish-workflows-chat-flow/","indexable":true,"question":"How do I publish my flows?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null},"seo":{"title":"Build Automated Messaging with Clickatell Chat Flow","description":"Create automated messaging with Clickatell Chat Flow. Get step-by-step guides, tips and best practices to improve customer interactions."}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"After designing, testing, and saving your workflow, you must submit the flow for approval before it can be deployed to production. An approver will review the workflow and approve or decline it. Although all users can view flow details, only people in your organization who have been granted the correct permissions can approve (or decline) and deploy flows. Once approved, the workflow must be deployed by the approver, and the last saved version is published to production."}]},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Note:"},{"type":"span","marks":["emphasis"],"value":" You cannot approve a flow if you are the author/creator of that flow yourself. You require another person from within your company (with ‘admin’ rights) to approve your flow."}]},{"type":"paragraph","children":[{"type":"span","value":"Please refer to the "},{"url":"https://guides.clickatell.com/flow/workflow-management/approving-deploying-workflows","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"Approving and Deploying Workflows"}]},{"type":"span","value":" section of the Chat Flow User Guide for full details."}]},{"type":"paragraph","children":[{"type":"span","value":" "}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-Ww-xZRM2RH2BoYbjssrVqQ","slug":"how-is-opt-out-functionality-implemented-in-the-chat-flow-environment","indexable":true,"question":"How is Opt-Out functionality implemented in the Chat Flow environment?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null},"seo":{"title":"Build Automated Messaging with Clickatell Chat Flow","description":"Create automated messaging with Clickatell Chat Flow. Get step-by-step guides, tips and best practices to improve customer interactions."}},"faqSubtopic":null,"body":{"blocks":[],"links":[],"value":{"schema":"dast","document":{"type":"root","children":[{"type":"paragraph","children":[{"type":"span","value":"Chat Flow has three nodes that can enable Opt-Outs. These are:"}]},{"type":"list","style":"numbered","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Opt-Out Node: This provides the ability to accommodate clients that want to opt-out from messaging and communication. This is for the SMS Channel, WhatsApp Channel, or both."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Verify Opt-Out Node: This node will verify if a number is in an opted out state or not."}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"type":"span","value":"Delete Opt-Out Node: This node will delete a number from the Opt-Out list. The client will get messages again-WhatsApp, SMS or both."}]}]}]},{"type":"paragraph","children":[{"type":"span","value":"Have a look at our "},{"url":"https://guides.clickatell.com/flow/action-nodes/opt-out-nodes","type":"link","children":[{"type":"span","value":"user guide"}]},{"type":"span","value":" to learn more about it."}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324953","slug":"how-many-users-chat-flow/","indexable":true,"question":"How many users can get access to Chat Flow?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null},"seo":{"title":"Build Automated Messaging with Clickatell Chat Flow","description":"Create automated messaging with Clickatell Chat Flow. 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During onboarding, Clickatell will assist you in setting up your users and granting them the correct roles and permissions to control system access to appropriately authorized users."}]},{"type":"paragraph","children":[{"type":"span","marks":["emphasis"],"value":"For more details on managing users and their permissions, see "},{"url":"https://guides.clickatell.com/chat-commerce-platform/additional-features-and-services/user-portal/user-management","meta":[{"id":"rel","value":"noopener"},{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","marks":["emphasis"],"value":"here"}]},{"type":"span","marks":["emphasis"],"value":"."}]},{"item":"KwEsUXlVR12SfR25NxSZTg","type":"block"},{"type":"paragraph","children":[{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-is-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Flow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-channels-are-supported-on-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What channels are supported on Chat Flow?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324947","slug":"store-data-chat-flow/","indexable":true,"question":"Is data stored in Chat Flow?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null},"seo":{"title":"Build Automated Messaging with Clickatell Chat Flow","description":"Create automated messaging with Clickatell Chat Flow. 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Simple text and menu options offer clear guidance, while advanced channels provide rich, app-like experiences - choose the channels that best fit your customers' needs and your business goals."}]},{"item":"AREb1wcEQum2SmFQ_6WyGg","type":"block"},{"type":"paragraph","children":[{"type":"span","value":""}]},{"type":"paragraph","children":[{"type":"span","value":" "},{"type":"span","marks":["strong","emphasis"],"value":"Also see:"}]},{"type":"list","style":"bulleted","children":[{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/what-is-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"What is Chat Flow?"}]}]}]},{"type":"listItem","children":[{"type":"paragraph","children":[{"url":"https://www.clickatell.com/help-center/chat-flow/am-i-limited-to-a-specific-number-of-users-that-can-access-flow/","meta":[{"id":"target","value":"_blank"}],"type":"link","children":[{"type":"span","value":"How many users can get access to Chat Flow?"}]}]}]}]}]}}}},{"id":"DatoCmsTemplateHelpCenter-62324963","slug":"what-is-chat-flow/","indexable":true,"question":"What is Chat Flow?","faqTopic":{"id":"DatoCmsTaxonomyTopic-62303788","name":"Chat Flow","icon":{"url":"https://www.datocms-assets.com/54467/1672853532-homepage-5.svg","gatsbyImageData":null},"seo":{"title":"Build Automated Messaging with Clickatell Chat Flow","description":"Create automated messaging with Clickatell Chat Flow. 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